When will I receive my order?

In-stock physical orders are processed and dispatched within 1 business day.

Free Shipping is our only shipping option. Estimated U.S. delivery is 2–8 business days after dispatch. Processing time is separate from delivery time.

Business days exclude weekends and applicable holidays.

Once your order ships, we email tracking information. A “label created” status means the shipment has been registered; look for the carrier's acceptance or movement scan to confirm it has received the package. Carrier delivery dates are estimates and may change.

If a new order has not shipped within its one-business-day dispatch window, or an older order is beyond its original checkout timeframe, contact support@gnmkids.com. We will check the actual order status rather than assume that an older order has shipped because stock has arrived.

For international orders, use the estimate provided at checkout and the carrier's tracking updates. The U.S. timelines above do not apply internationally.

Orders placed under an earlier timeframe#

For an existing order, refer to the shipping timeframe shown at your checkout. Some older orders were quoted 10–15 business days. Count from the business day after the order date, excluding weekends and applicable holidays. If that quoted window has passed, contact us for an individual update. The new shipping policy does not restart the waiting period for an older order.

Digital products — no refunds#

We do not offer refunds for digital products, including printable coloring books, downloadable files, and other digital resources, due to the nature of digital purchases. Digital products are not eligible for our voluntary 30-day return or money-back policy, which applies only to eligible physical products.

Digital products are delivered electronically; no physical item is shipped. If you have trouble receiving, downloading, or opening your purchase, contact support@gnmkids.com so we can help with access.

For orders containing both physical and digital products, the voluntary return policy applies only to eligible physical items. This does not limit any rights or remedies that cannot be excluded under applicable law, or remove rights relating to purchases made under earlier terms.