Shipping Policy
Order dispatch
In-stock physical orders are processed and dispatched within 1 business day.
U.S. shipping times
Free Shipping is our only shipping option. Estimated U.S. delivery is 2–8 business days after dispatch. Processing time is separate from delivery time.
Business days are Monday through Friday, excluding applicable holidays. Delivery availability for your destination is shown at checkout.
Delivery times are estimates, not guaranteed arrival dates. Once tracking is available, the carrier's latest updates provide the most specific information about your package.
Tracking your order
We email tracking information when your order is shipped. A tracking number or “label created” update can appear before the carrier records receiving the package; it does not by itself confirm that the package is moving.
Some orders travel with a shipping partner before reaching the final delivery carrier. For example, DHL may have the package while USPS still shows “awaiting item.” Check both carriers when your shipment uses DHL and USPS.
Use the carrier and tracking link provided for your specific shipment. Some orders ship with GOFO; a YT tracking number for these GNM shipments should be checked with GOFO, rather than assumed to be YunExpress.
International orders
Free Shipping is our only shipping option. International availability and destination-specific estimates are shown at checkout. The U.S. shipping times above do not apply to international delivery. Customs and local carrier handling may affect delivery times.
Need help with an existing order?
If a new order has not shipped within its one-business-day dispatch window, tracking has stopped updating, or an older order is beyond its original checkout timeframe, contact support@gnmkids.com. We will review your specific order, the timeframe quoted at checkout, the elapsed business days, and the latest tracking.
Our return to stock does not mean that every previously delayed order has already shipped. For those orders, your shipment confirmation and carrier tracking show the current status.
Orders placed under an earlier timeframe
For an existing order, refer to the shipping timeframe shown at your checkout. Some older orders were quoted 10–15 business days. Count from the business day after the order date, excluding weekends and applicable holidays. If that quoted window has passed, contact us for an individual update. The new shipping policy does not restart the waiting period for an older order.
Digital products — no refunds
We do not offer refunds for digital products, including printable coloring books, downloadable files, and other digital resources, due to the nature of digital purchases. Digital products are not eligible for our voluntary 30-day return or money-back policy, which applies only to eligible physical products.
Digital products are delivered electronically; no physical item is shipped. If you have trouble receiving, downloading, or opening your purchase, contact support@gnmkids.com so we can help with access.
For orders containing both physical and digital products, the voluntary return policy applies only to eligible physical items. This does not limit any rights or remedies that cannot be excluded under applicable law, or remove rights relating to purchases made under earlier terms.