Refund & Returns Policy

30-day returns#

If you are not satisfied with your physical-product purchase, you may request a return within 30 days of delivery.

Before sending anything back, contact support@gnmkids.com for the correct return instructions. Return addresses are not published because the correct return location may depend on the order and destination.

Returned books must be in good physical condition. Items showing damage, heavy use, or missing contents may not qualify for a full refund.

Buyer-remorse returns#

For returns caused by a change of mind, ordering the wrong quantity, or deciding the books are not a good fit:

• The customer is responsible for return shipping.

• The books must be returned in acceptable condition.

• The customer assumes responsibility for the package while it is being returned.

• Original shipping charges, gift-wrap fees, customs charges, and similar fees are not refundable where applicable.

Our error, damaged items, or missing items#

If you received the wrong books, an incomplete order, or items that arrived damaged, contact support before returning anything. Include clear photos of the items, packaging, and shipping label when available.

We will review the issue and provide the appropriate replacement, return, or resolution instructions. Do not pay to return an incorrect or damaged order unless our support team instructs you to do so.

Cancellations#

In-stock physical orders now ship within 1 business day, so please contact support immediately. Before shipment, our team must check the order and coordinate the cancellation with our logistics team. We will confirm cancellation and any refund only after the required actions succeed.

Once an order has shipped, it can no longer be cancelled. You may refuse delivery where the carrier permits it. If you miss that opportunity, contact support for return instructions. Any eligible refund follows receipt and inspection of the books; refusal does not automatically issue a refund.

Preparing an approved return#

Let us know the reason for your return if you have not already provided it. Include your order number inside the package and send us the return tracking number.

For eligible U.S. book returns, ask the post office about USPS Media Mail to help reduce return shipping costs. The post office can confirm eligibility and the current rate. Use the return address provided for your specific order; U.S. instructions do not automatically apply to Canadian returns.

Refunds#

Refunds are processed after an eligible return is received and inspected, or after an approved cancellation. We will send a confirmation when the refund has been issued. Posting time may vary depending on the bank or payment provider. If you are checking a refund, reply to the existing conversation so we can confirm whether it has been issued. A return request, a return tracking number, or cancellation approval does not by itself confirm that a refund has been issued.

For assistance, contact support@gnmkids.com.

If several orders or sets share one parcel and you want to keep part of it, please contact us for instructions to return only the unwanted items. Refusing the whole parcel would also return the items you want to keep.

Digital products — no refunds#

We do not offer refunds for digital products, including printable coloring books, downloadable files, and other digital resources, due to the nature of digital purchases. Digital products are not eligible for our voluntary 30-day return or money-back policy, which applies only to eligible physical products.

Digital products are delivered electronically; no physical item is shipped. If you have trouble receiving, downloading, or opening your purchase, contact support@gnmkids.com so we can help with access.

For orders containing both physical and digital products, the voluntary return policy applies only to eligible physical items. This does not limit any rights or remedies that cannot be excluded under applicable law, or remove rights relating to purchases made under earlier terms.