What should I do if I received the wrong, damaged, or missing books?

Please contact support@gnmkids.com before returning anything if:

• You received a different series or bundle from the one ordered
• Books or sets are missing
• The books arrived damaged
• You received duplicate sets that do not match the confirmed order

Include clear photos of the books received, the packaging, the shipping label, and the packing slip when available.

We will compare the shipment with the confirmed order and provide the appropriate replacement, return, or resolution instructions. Do not pay to return an incorrect or damaged shipment unless our support team instructs you to do so.

If the confirmed order shows that duplicate quantities were selected by mistake, the regular 30-day return policy applies and the customer is responsible for return shipping.