How do I cancel or change an order?

Contact support@gnmkids.com as soon as possible to cancel an order, change an address, add or remove items, or correct a series or quantity.

In-stock physical orders now ship within 1 business day, so changes are time-sensitive.

Before shipment#

Our support team will check the current order and coordinate with our logistics team. A cancellation or change is not complete until the required steps have succeeded. A tracking label alone does not confirm physical shipment, but it also does not guarantee that an order can still be stopped.

If adding items requires payment, we will provide the actual payment link. Please check the series and quantities carefully before paying.

After shipment#

Once an order has shipped, it can no longer be cancelled. You may refuse the package at delivery where the carrier allows it. If you miss that opportunity, contact us for the correct return instructions.

Any eligible refund is processed after the books are received back and inspected. Refusal, a return tracking scan, or a cancellation request is not confirmation that a refund has been issued.

The regular return window is 30 days from delivery. For a change-of-mind return, the customer is responsible for return shipping.

If you have already contacted us, continue in the existing conversation so we can use the details you have provided.

If several orders or sets share one parcel and you want to keep part of it, please contact us for instructions to return only the unwanted items. Refusing the whole parcel would also return the items you want to keep.

For an approved addition or upgrade, we will provide the payment link for any remaining balance. Please complete the difference as soon as possible to avoid delays with your order. For a partial cancellation, tell us which items you want to keep so we can address only the unwanted items.

Digital products — no refunds#

We do not offer refunds for digital products, including printable coloring books, downloadable files, and other digital resources, due to the nature of digital purchases. Digital products are not eligible for our voluntary 30-day return or money-back policy, which applies only to eligible physical products.

Digital products are delivered electronically; no physical item is shipped. If you have trouble receiving, downloading, or opening your purchase, contact support@gnmkids.com so we can help with access.

For orders containing both physical and digital products, the voluntary return policy applies only to eligible physical items. This does not limit any rights or remedies that cannot be excluded under applicable law, or remove rights relating to purchases made under earlier terms.